Terms of Use / Terms & Conditions for Qletric.com

Effective Date: (Date of posting these Terms). By accessing or using Qletric.com (the “Site”) and/or placing an order, you agree to be bound by these Terms and Conditions (the “Terms”). These Terms are a legal contract between you and Matevž Gorišek s.p. (the owner of Qletric, a dropshipping retailer of electronics and related goods). As one source notes, a Terms agreement “outlines the precise legal relationship between the dropshipper and customers”. In fact, having a clear Terms of Use helps set expectations and protects our store from claims. If you do not agree to these Terms, you must not use the Site or place any orders.

  • Company: Matevž Gorišek s.p. (“Qletric”), Stantetova ulica 15, 3320 Velenje, Slovenia.
  • Contact: info@qletric.com | +386 70 654513 | VAT: SI89175778.
  • Eligible Customers: You must be at least 18 years old and a legal resident of the U.S. mainland (excluding California) to use this Site or make a purchase. Qletric currently sells only to addresses in the contiguous United States (the lower 48 states) and specifically excludes California and New York (due to state-specific regulations like the CCPA and similar laws). We also do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Use of the Site; Prohibited Actions

You may use the Site only for lawful, personal shopping. Any use beyond lawful shopping (e.g. resale, bulk purchasing, or commercial exploitation) is prohibited. In particular, you agree not to:

  • Use the Site for any unlawful purpose or to solicit others to commit unlawful acts.
  • Violate any local, state, federal, or international laws.
  • Infringe or violate Qletric’s intellectual property or the intellectual property of others.
  • Transmit viruses, malware or other malicious code, or otherwise harm or interfere with the Site’s functionality.
  • Harass, abuse, defame or discriminate against any person or group.
  • Submit false, misleading or unauthorized information, or use another’s payment/account details without permission.

We reserve the right to suspend or terminate your access to the Site if you engage in any prohibited activities. This list is not exhaustive but illustrates common disallowed actions in online terms.

Product Listings and Descriptions

All products on Qletric are supplied by third-party vendors (primarily overseas manufacturers and wholesalers, often via platforms like AliExpress). Qletric does not stock or handle these items directly and has never personally inspected them. All product images, descriptions, prices, features and specifications are provided by the suppliers. We strive to display information accurately, but we do not guarantee it. As noted in another online store’s terms, “We are not responsible if information made available on this site is not accurate, complete, or current”; any reliance on product details is at your own risk.

All items sold are brand new unless clearly stated otherwise (we do not sell used goods). You understand that Qletric is not the manufacturer and does not control the quality, safety, or compliance of the products. In fact, e-commerce sellers can still be held liable under product liability law even if they did not make the item. We accordingly disclaim all product warranties and guarantees to the fullest extent permitted by law. For example, we make no warranty that the products will meet your expectations or be free of defects. If a product is defective or unsafe, your remedies are with the manufacturer and your local consumer protection laws; Qletric’s role is strictly as intermediary. Because of this, all products are provided “as is,” without any guarantees or warranties, express or implied (see “Disclaimer of Warranties” below).

Ordering, Pricing and Payment

When you place an order, you submit a request to purchase products from Qletric. All orders are subject to acceptance by Qletric (for example, we may reject or cancel orders at our discretion, including due to payment issues, suspected fraud, or inventory changes). We reserve the right to limit quantities of any product sold and to refuse service to anyone.

Pricing: All prices are listed on the Site in U.S. dollars. Prices and availability are subject to change without notice. Qletric and its suppliers may update prices at any time (for example, due to sales, vendor updates, or errors). We reserve the right to cancel or void any order that contains a pricing or product description error. As one term-of-service explains: “All descriptions of products or product pricing are subject to change at any time without notice… Any offer for any product or service made on this site is void where prohibited”.

Payment: Payment is due at the time you place the order. We accept payment methods listed on the checkout page (e.g. major credit/debit cards, PayPal, etc.). By providing payment information, you represent that you have the legal right to use the chosen method. You authorize Qletric (and/or our payment processor) to charge your payment method for the order amount plus any applicable taxes, shipping or duties. If payment authorization fails, we may cancel your order. You are responsible for paying any sales, use, or similar taxes charged on your order (Qletric will not charge European VAT as we ship only to the U.S.).

Order Modifications: Qletric reserves the right to cancel, suspend or modify the Service or any aspect of the products or orders at any time. For example, as one vendor puts it: “Prices for our products are subject to change without notice… We reserve the right to modify or discontinue the Service… We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service”. You acknowledge that Qletric’s liability will not increase due to such changes, and we may correct any errors or omissions (including typographical errors) in order confirmations or invoices.

Shipping and Delivery

Qletric ships orders only to addresses in the contiguous United States (the 48 U.S. states, excluding California) unless otherwise specified. We do not ship to California, Alaska, Hawaii, Puerto Rico, or other territories. Delivery times vary because products come from various suppliers (often overseas). Some items may ship from U.S. warehouses, but others will ship from China or elsewhere. Typical delivery can take up to 4 weeks for certain items, especially if stock is overseas, and longer delays are possible. As one dropshipping guide notes, shipping delays and out-of-stock situations are inherent in this business model, so the Terms must clearly allocate responsibility.

We are not liable for delays caused by carriers, customs, port congestions, natural disasters, pandemics or any other events beyond our control. Title and risk of loss pass to you upon delivery to the first carrier. If you do not take delivery when a product arrives, we may consider the order completed and cannot guarantee redelivery.

Returns, Exchanges and Cancellations

Most sales are final. Because Qletric does not hold inventory and products come directly from third-party suppliers, we generally do not offer returns or refunds. However, we comply with applicable law and will not unlawfully withhold customer rights. As one industry source warns, you cannot simply say “No Refunds” outright – U.S. consumer protection law may require certain exceptions. Therefore, Qletric processes returns and refunds only as follows:

  • Defective or Not-as-Described: If a product arrives defective or materially not as described, notify us within 14 days of receipt. We may, at our option, authorize you to return the item. Any approved return must be shipped in original condition and packaging. You will pay return shipping costs and any customs duties; original shipping charges and fees are non-refundable. Once we receive and inspect the return, we will issue a refund or replacement at our discretion.
  • Change of Mind / Cancellation: You may cancel an order only before it has shipped by contacting us immediately. Once an order is shipped, it cannot be canceled. If you cancel before shipment, we will refund your payment (minus any transaction fees), again at our discretion.
  • Legal Rights: Notwithstanding the above, please note that statutory rights under U.S. law (such as implied warranties or lemon laws) are not superseded by this policy. We reserve the right to refuse returns not meeting these conditions or to impose reasonable restocking fees for certain items. By using the Site, you acknowledge that our return/refund policy is designed to comply with applicable law.

All refund decisions are final. If we allow a refund, our liability will be limited to the purchase price of the returned item, and we will not refund shipping, handling, duties or taxes unless required by law.

Intellectual Property

All content on the Site, including text, graphics, logos, images, audio/video clips, and page layout, is the property of Qletric (Matevž Gorišek s.p.) or its content suppliers. Qletric’s trademarks (name, logo, etc.) are protected. You may not use any content or Qletric trademarks without our express written permission. You may use this Site and its content only for your personal, non-commercial use.

All product names, logos and brands displayed on the Site are property of their respective manufacturers or licensors. Qletric’s use of supplier-provided images and descriptions does not confer any license for you to reuse those images elsewhere. In short, do not copy or reuse any Site content beyond what is necessary to view our store. If you submit any content to Qletric (e.g. reviews or feedback), you grant us a perpetual, royalty-free right to use it.

Disclaimer of Warranties

EXCEPT AS REQUIRED BY LAW, ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH NO WARRANTIES WHATSOEVER. Qletric specifically disclaims all warranties, whether express, implied or statutory, including (without limitation) the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title. We do not warrant that any product’s performance will meet your requirements or that any defects will be corrected. No advice or information from Qletric or its representatives shall create any warranty; you should not rely on any such statements. If applicable law does not allow the exclusion of implied warranties, then those warranties are limited in duration to the shortest period permitted by law.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QLETRIC (AND ITS OWNERS, OFFICERS, EMPLOYEES AND AGENTS) SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR ANY PRODUCTS (INCLUDING ITEMS PURCHASED THROUGH THE SITE). This includes, without limitation, direct, indirect, incidental, special, consequential or punitive damages, even if Qletric has been advised of the possibility of such damages. Examples include loss of profits, loss of data, personal injury, property damage, or any other loss arising from use of or inability to use products or the Site.

Qletric’s total aggregate liability, if any, for any claim related to a product or these Terms is limited to the amount you actually paid Qletric for the applicable product. In some states or countries, certain exclusions or limitations of liability may not apply to you (for example, liability for personal injury may not be excluded). Nothing in these Terms is intended to limit any rights you may have under mandatory consumer protection laws. For context, note that under U.S. law a seller can be held strictly liable for a defective product it sells, but Qletric’s policy is to limit liability as much as lawfully possible.

Indemnification

You agree to indemnify, defend and hold harmless Qletric (Matevž Gorišek s.p.), its affiliates and their respective officers, directors, employees and agents from any claims, losses, damages, liabilities, costs or expenses (including reasonable attorneys’ fees and court costs) arising from or related to: (a) your violation of these Terms; (b) your use of the Site or products (including any injuries, losses or damages of any kind caused by products purchased on Qletric); (c) your breach of any representation or warranty made by you herein; or (d) your violation of any rights of a third party. In short, you take on the responsibility for any legal claims related to your misuse of the site or products.

Dispute Resolution and Governing Law

These Terms are governed by the laws of the Republic of Slovenia. Any dispute, claim or controversy arising out of or relating to these Terms, the Site or your purchase of products will be resolved by binding arbitration in Slovenia (unless the parties mutually agree otherwise in writing). The arbitration shall be conducted in English, under the rules of a recognized international arbitration provider. Both you and Qletric waive any right to a jury trial or to participate in a class or collective action. By including this clause we follow recommended best practices to specify “under which country’s laws dispute resolution will take place”.

If for any reason arbitration is held unenforceable, then any legal action must be brought exclusively in the state or federal courts located in Slovenia. You and Qletric irrevocably consent to the personal jurisdiction of those courts. (This choice of venue does not deprive you of any protections you may have under applicable consumer protection laws.) All aspects of interpretation and enforcement of these Terms shall be governed by Slovenian law, regardless of any conflict-of-law rules.

Modifications to Terms; Severability

Qletric may revise or update these Terms at any time by posting the revised version on this page. The “Last updated” date at the top will indicate the latest revision. Your continued use of the Site after any changes are posted means you accept and agree to those changes. For example, one site’s Terms of Service states: “You can review the most current version of these Terms at any time on this page. Continued use of the site constitutes acceptance of any changes.”.

If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the other provisions shall remain in full force and effect.

Contact Information

For questions, complaints or legal notices regarding these Terms, please contact us:

  • Company: Matevž Gorišek s.p. (Qletric)
  • Address: Stantetova ulica 15, 3320 Velenje, Slovenia
  • Email: info@qletric.com
  • Phone: +386 70 654513
  • VAT ID: SI89175778

Alternatively, you may also reach us through the “Contact Us” page on the Site. We will endeavor to respond to any inquiries in a timely manner.

Last updated: September 2025.